Shipping policy
Last updated: September 4, 2026
At Milde & Co, we want you to know exactly what to expect when you order from us — where we ship, what it costs, and how long it takes. This policy is accurate as of the date above and reflects our actual shipping rates and delivery times.
1. Where We Ship
We currently ship to the following countries:
- United Kingdom
- Ireland
- United States
- Canada
We do not currently ship to PO Boxes, military addresses (BFPO/APO/FPO), or certain remote locations. If we're unable to deliver to your address, you'll be notified before or during checkout.
We are not currently able to ship to countries outside this list. Sign up for our newsletter to be notified if that changes.
2. Processing Time
All orders are processed and dispatched within 0–1 business days of payment being received. Orders placed on weekends or public holidays are processed on the next business day. Processing time is separate from, and in addition to, the carrier transit time below.
3. Shipping Methods, Costs & Delivery Times
"Total delivery time" below is our processing time (0–1 business days) plus carrier transit time combined — the full estimate from when you place your order to when it arrives. These are estimates provided by our carriers, not guarantees; delays can occur due to customs processing, weather, or circumstances beyond our control.
| Destination | Shipping method | Cost | Free shipping | Carrier transit time | Total delivery time |
|---|---|---|---|---|---|
| United Kingdom | Royal Mail (Track & Trace) | £2.95 | Free on orders of £25.00 or more | 1–2 business days | 1–3 business days |
| Ireland | Royal Mail (Track & Trace) | £2.95 | Free on orders of £25.00 or more | 1–2 business days | 1–3 business days |
| United States | Insured shipping (with tracking) | $3.99 | Free on orders of $44.00 or more | 3–5 business days | 3–6 business days |
| Canada | Insured shipping (with tracking) | CA$3.99 | Free on orders of CA$59.00 or more | 3–5 business days | 3–6 business days |
All prices are shown and charged in the currency of your shipping destination. The exact shipping cost for your order is calculated automatically and displayed at checkout before you complete your purchase.
Expedited Shipping (Coming Soon)
We plan to offer expedited shipping options in the future. Stay tuned for updates.
4. Order Tracking
Once your order has been dispatched, you'll receive an email confirming it's on its way, along with a tracking number and a link to track your shipment. If you haven't received tracking information or are having trouble using it, contact us at support@mildeandco.com.
5. Delayed, Lost, or Damaged Deliveries
5.1 Delayed deliveries
If your order hasn't arrived within the estimated delivery window above, please first check your tracking information. If your order is significantly delayed (more than 7 working days after dispatch), contact us at support@mildeandco.com and we'll look into it with the carrier.
5.2 Lost or missing packages
If tracking shows your package as delivered but you haven't received it, please check with neighbours or others at your address, and look around your property for a safe drop-off location. If you still can't locate it, contact us and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or issue a full refund, including shipping costs, at your preference.
5.3 Damaged packages
If your order arrives damaged, please photograph the packaging and the product and contact us at support@mildeandco.com within 48 hours of delivery, along with your order number. We'll send a replacement or issue a full refund, at your preference.
6. Incorrect or Incomplete Delivery Address
You're responsible for providing an accurate, complete delivery address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-delivery. Additional shipping fees may apply if the address error was on your part.
7. Customs, Duties & Taxes
Orders shipped outside of the country from which they are dispatched — including to Ireland, the United States, and Canada — may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office if you're unsure what to expect.
8. Undeliverable Packages
If a package can't be delivered after multiple attempts (for example, due to an incorrect address, refusal of delivery, or failure to collect), it will be returned to us. We'll contact you to arrange re-delivery, and additional shipping fees may apply. If we don't hear back within 30 days, we reserve the right to cancel the order and issue a refund, minus the original shipping cost.
9. Contact Us
If you have any questions about this Shipping Policy or need help with an order, please contact us:
Milde & Co, a trading name of Deep Sea Commerce LLC
3284, 447 Broadway, 2nd Floor
New York, NY 10013
United States
Email: support@mildeandco.com